Meet Our Friendly Walpole, MA Veterinarian Office Staff

Practice Manager Lauren Tavares has been with Norfolk County Veterinary Service since April of 2008. In addition to her years of experience, she has a Bachelor of Science from Northeastern University with a concentration in Law and Legal Studies and a Master's of Science in International Business from Southern NH University.
 
"I enjoy working at this practice because of our fantastic sense of teamwork and sense of pride in our hospital and our jobs," she says.
 
Lauren resides in Charlotte, North Carolina with Wayne, her husband, and their two female cats, Arya and Jane. When not working, Lauren and her husband like to go biking, to the movies, and they enjoy sporting events. She is an avid Cubs, Patriots, Bruins and Celtics fan. When they can find time to travel, they enjoy visiting different Major League ballparks. Their goal is to visit each ballpark at least once.
 
 

 

Tracy has been with Norfolk Veterinary Service since March of 2008. She was originally hired and worked as a veterinary technician, but in 2019 she was promoted to the position of Office Manager.

 

"I have been a client here for more than 32 years," she says. "I really enjoy spending time with my coworkers in and outside of work because they are a great group of people. I am also proud of the exceptional level of care and compassion toward all clients and patients."

 

Tracy has 4 cats: ten-year-old Polly, five-year-old Logan, siblings Jack and Ninny Muggins who are both three years old.  All are “dumpster cats” who have been hand-raised and some were even bottle fed. Her interests include fishing, hiking, traveling, spending time with nieces and nephews and backyard bird watching. She has more than eight bird feeders, so there’s always lots of entertainment. Tracy has more than thirty years experience as a dancer. She was a former dance teacher in her mother’s dance school and performed at Disney and on Carnival and Royal Caribbean cruise ships.

 
 
Donna has been with Norfolk County Veterinary Service since January of 2009. In the beginning, she was a receptionist, but in March of 2020 she retired from the desk and began working from home as the Social Media Manager. As part of her job, she manages the Norfolk County Veterinary Service Facebook page as well as all printed and digital advertising. She is a former elementary school teacher and has a Bachelor of Arts degree from UMass Dartmouth and a Master’s degree in Creative Arts in Learning from Lesley College.
 
“Before being employed here, I was a client,” she says. “I like the personal and caring touch that each pet receives from the veterinarians here. I also like being a member of a team that genuinely cares about animals and people.”
 
Donna lives in Taunton with her husband and two Labrador Retrievers. One is named Angie and the other is Frankie. They are young, smart, affectionate, and are helping to keep Donna and her husband mentally and physically active. Donna’s interests include gardening, knitting, cross-stitch, sewing (particularly making quilts), walking and hiking, reading, cooking, playing board and card games, computer games, and spending time with her husband and family, especially her two sons and seven grandchildren.
 

 

Receptionists

 

 

Amy is one of our receptionists and has been with Norfolk County Veterinary Service since October of 1998. In addition to her years of experience, she has a Bachelor of Science in Biology from Wheaton College.
 
“We have a great team and we have fantastic clients,” she says of her work, “and I love talking to people about their animals.”
 
At home, she has a Senegal Parrot named Bijou Peche and two ferrets named Hadoken and Shoryuken. Amy’s interests include reading and needlework. She has stitched several needlework pieces the size of posters!

 

 

 

 

 

Jackie is a receptionist who has been with Norfolk County Veterinary Service since November of 2010. In addition to her work experience she has a Veterinary Assistant Certificate from Massasoit Community College.
 
“Before I started working here I was a client and loved coming here with my pets because of the caring staff, technicians and doctors,” she says. “Now that I work here I am glad I can be part of it.”
 
Jackie has three cats named Duncan, Paddington, and Lucy. Her interests include reading, watching movies and spending time with my children and grandson Rocco.
 
 
 
 
 
 

Jen joined the staff of Norfolk County Veterinary Service in December of 2024 as a full-time receptionist. She earned an Associate’s degree in physical education from Dean College. She cares deeply for animals and maintains a sense of humor even in some of the hardest times.

 

When asked about her reasons for enjoying being employed at Norfolk County Veterinary Service, Jen replied, “I love working at Norfolk County Veterinary Service! My cat Atticus Finch was a patient for fifteen years before I started working here. I always loved the compassion and care everyone on the staff gave to him. Everyone here truly cares about the animals they care for and go above and beyond to keep them healthy and happy. I enjoy seeing the love the pet parents have for their pets and that they want the best for them.”

 

Jen was a board member for a no-kill, non-profit cat rescue for 6 years. She was directly involved in the rescue of cats, whether they were feral or owned and in need of a new home. Her current hobbies include going to NASCAR races and playing basketball.

 

 

 

Kim became a member of the Norfolk County Veterinary Service team in September of 2022 as a full-time receptionist. She has since transitioned to being cross-trained as a receptionist and a technician. She brings to the practice a sense of humor, positivity, and a willingness to help. She is an experienced pet sitter and enjoys assisting Dr. Poor when there is a community rabies clinic.
 
When asked about why she enjoys working at Norfolk County Veterinary Service, Kim replied, “Every day brings something new to learn and I am surrounded by a team that truly cares. I also get to make a real difference in the lives of animals and their families.” 
 
Kim has a Chorkie named Zoey. When she is not at work, Kim likes to hike with Zoey, visit Bird Park, attend concerts, garden, camp, go antiques shopping, and support the Boston sports teams. “Go Bruins, Patriots, and Red Sox!” She is a true Boston born girl. 

 

 

Technicians

 

 

Nicole is a Veterinary Technician who has been with Norfolk County Veterinary Service since February of 2009, but began her career in animal care in 2006.
 
When asked what she enjoys most about her work, Nicole says, "It has a small, intimate practice environment and I really do love my coworkers and management team. We truly provide personalized care to our patients."

 

Nicole's interests include camping, traveling and spending time with Connor, her son, as well as her family and friends.
 

 

 

 
 

 

 

 
Alexa is a part-time veterinary technician. She began working at Norfolk County Veterinary Service in May 2020. She has been employed in animal related fields since 2015.

 

When asked what Alexa likes best about working at Norfolk County Veterinary Service, she replied, “I love working at NCVS because all of the staff work really well together, especially in making sure every animal is taken care of to the best of our ability everyday while also developing good relationships with the owners.” Her favorite part of the job is treating/taking care of the animals whether it is just feeding and walking animals or administering fluids and medications to them. She likes to make sure the patients are comfortable while staying at the hospital. Alexa is extremely passionate about animals and does everything in her power to do what's right for the animals and she strives to treat every animal with love and compassion.

 

Alexa has lots of pets. She has a DSH cat named Lilybug, two crocodile skinks Venus & Phoenix, a hedgehog named Autumn, a painted turtle named Dexter, and a bearded dragon named Ducky. In addition to taking care of her pets, Alexa shadows rehabilitators and is working on her license to rehabilitate wildlife herself.

 

When Alexa is not working, she likes to read, cook, and spend time outdoors with friends and family.

 

 

 

Brandon is a Certified Veterinary Technician and began working at Norfolk County Veterinary Service in December of 2020. He has been a technician since 2017 and has an Associate’s Degree in Veterinary Technology from New England Institute of Technology.
 
“The best part of my job is helping sick animals feel better, as well as making sure animals feel safe and comfortable while at the vet. I like working at Norfolk County Veterinary Service because of the welcoming atmosphere all the employees exhibit to clients and patients. I like all the love and compassion everyone shows to the patients to help the owners feel like they’re in good hands.”
 
When not at work, Brandon enjoys camping and spending time outdoors with his wife and dog Chief, a blue tick coonhound.
 
 

 

Maria is a technician who began working at Norfolk County Veterinary Service in May of 2021. She has always been around animals as she has a farm in Brazil and has constantly been working in animal related fields. She went to Norfolk County Agricultural High School where she focused her studies on Research Animal Technology and graduated in 2022. She currently attends The University of Rhode Island where she is majoring in Animal Science in the Pre-Veterinary track with a plan of graduating in 2026. Her dream has always been to become a Veterinarian and that dream has stuck with her throughout her life.
 
“I love this clinic because it’s small where you can get to know your patients more and have them going there for a long time. Even with long times away at school, coming back and seeing clients and the staff is always welcoming and rewarding and I feel right at home.”
 
Maria has quite a few pets in Brazil which mainly consist of large animals and she has a dog in America named Kiara who is a Yorkshire and Maltese mix. At college, Maria is part of a research trial where she is helping the Graduate students feed the sheep and take samples from ewes and lambs for a beta-glucan trial. Maria also is a Resident Assistant and Vice-President of a Multicultural Christian club named Sankofa. Although college life is busy, Maria finds time to hang out with friends and take care of herself including being part of the dance company.

 

 

 

Haley began working as receptionist/technician at Norfolk County Veterinary Service in June of 2021. She had more than eight years  experience working with animals, but this is her first veterinary job. It had always been a dream of hers to work in a veterinary setting and she is grateful for the opportunity this position has given her. Prior to coming to Norfolk County Veterinary Service, Haley was the manager of a pet supply store that had a training facility and grooming salon. She has an associates degree in liberal arts from Massasoit Community College.

 

Haley has always loved building relationships with pets and their owners. She enjoys learning more about them and herself in the process. When asked why she liked working at Norfolk County Veterinary Service, she replied, “The doctors, technicians, receptionists, and clients have been so welcoming and kind. I love learning in this fast-paced environment and I feel I am learning from the best!”

 

Haley has four cats named Damon, Marla, Binx, and Glenn. She refers to herself as a “bit of a cat lady” and finds that she is able to easily connect with most cats and their owners. She rarely forgets a name and has been told she has the memory of an elephant.

 

When not at work, Haley is involved in ocean conservation programs and is a supporter of Sea Shepherd. In her free time, she loves to read and listen to podcasts. She also loves kayaking, camping, and participating in beach clean-ups.

 

 

Caroline began working as a technician at NCVS in May of 2022. Prior to this, she graduated from Fairfield University with a degree in Biology in 2021. She then worked at Massachusetts General Hospital providing veterinary care and husbandry for laboratory mice and rats.
 
When asked what she likes about being a veterinary technician, Caroline said “I love this job because I feel like I am truly making a difference. My coworkers and I feel like a team working to make animals feel safe, comfortable, and healthy. I love how it is both challenging and incredibly rewarding.”
 
Caroline has a mini bernedoodle named Willie. In the past, she has had a large aquarium of fish and a guinea pig.
 
Outside of work, Caroline coaches girls basketball. She enjoys spending time at the beach, fishing, snowboarding, and birdwatching.
 
 
 
Trevor became a full-time veterinary technician after rejoining the staff of Norfolk County Veterinary Service in September of 2022. Previously, he had been an assistant technician here while attending high school. He also worked at various farms after high school and while he got a Bachelor of Science degree in Sustainable Food and Farming from the Stockbridge School of Agriculture at UMass Amherst. Trevor worked on the UMass Student Farm in 2017 tending crops as well as chickens. Then the following summer he worked for a different professor at UMass planting chestnut trees and tending sheep that grazed in the chestnut orchard.
 
Trevor’s favorite part of his job is seeing sick animals get better. He enjoys working at Norfolk County Veterinary Service because he has learned so much here. 
 
Trevor shares his home with two dogs named Czara and Alfi. He also has a parrot named Phantom. When not at work in the spring and summer, he loves to hike, landscape, and tend to his vegetable garden. In the winter, he loves to ski.
 

 

 

Julia, one of Norfolk County Veterinary Service’s full-time technicians, has been employed by the clinic since March 2025. This is her first job in the veterinary field, but she has been working with dogs since 2018. She previously worked at doggy daycares and kennels. 
 
Julia has always been extremely passionate about animals. When asked about why she liked her job, she replied, “My favorite part of the job is how rewarding it feels to go home at the end of the day and know that I helped sick animals feel better or more comfortable. I love being a part of the Norfolk County Veterinary Service team. My co-workers are truly the best people.”
 
Outside of work, Julia likes to spend time at the beach. She also enjoys kayaking, fishing, hiking, skiing, and traveling. She has a rabbit named Lola and a cockapoo named Maizy. She previously owned two other dogs and two guinea pigs. As you can see, she has had experience with lots of different kinds of pets!

 

 

 

Briana, better known as “Bri”, is a part-time veterinary technician. She began working at Norfolk County Veterinary Service in August of 2020 but has been working as a veterinary technician since 2013.
 
She loves assisting doctors in exam rooms and offering extra snuggles to any pets that need them. She has a natural gift for working with animals who need a little extra patience and understanding. Her approach helps even the most anxious pets feel safe.
 
In her free time, Bri enjoys spending time with her kids and 3 cats, gardening and traveling.